Need help with Logixboard? Reach out to our support team
Our technical support team is on hand to answer your day-to-day questions and support your TMS integration to make sure you never see a disruption in service.
We have a team across 3 different time zones to best serve our global customer base.
You will be assigned your own Technical Account Manager who will prioritize your ticket requests.
Please reach out to your Account Manager or email [email protected].
You can also submit a request through the form in-app by clicking on the Settings menu.
Click on Contact Support, enter your questions or request and raise your Support Ticket.
Service Level Agreement
We will reply to emails within 24 hours
Availability 9am - 6pm Pacific Time Monday to Friday
Urgent emails will be prioritized
Tickets that need further investigation will be escalated to the Engineering team for increased support
We will proactively reach out to you about any known issues.