Get Help from the Logixboard Support Team
Whether you have a quick question or need hands-on technical help, our support team is here for you.
How to Reach Us
Option 1: Email us directly Send your question to [email protected]. You can also reach out to your dedicated Technical Account Manager — they'll prioritize your request and see it through to resolution.
Option 2: Submit a ticket in the app
Click the Settings menu in Logixboard
Select Contact Support
Describe your question or issue and submit your ticket
What to Expect
Our team spans three time zones to serve customers globally. Here's what you can count on once you reach out:
Response time: We reply to all emails within 24 hours
Support hours: Monday–Friday, 9am–6pm Pacific Time
Urgent issues: Flagged as urgent? We'll prioritize your ticket
Complex issues: Anything requiring deeper investigation is escalated to our Engineering team
Proactive updates: We'll reach out to you if there's a known issue affecting your account
Your Dedicated Technical Account Manager
Every Logixboard customer is assigned a Technical Account Manager (TAM). Your TAM is your primary point of contact for support, integrations, and anything else you need to keep your TMS running smoothly — with no disruption to service.
Still have questions? Email us at [email protected] and we'll get back to you within one business day.
Service Level Agreement
We will reply to emails within 24 hours
Availability 9am - 6pm Pacific Time Monday to Friday
Urgent emails will be prioritized
Tickets that need further investigation will be escalated to the Engineering team for increased support
We will proactively reach out to you about any known issues.