This guide explains how to set up and manage notifications in Logixboard to stay informed about your shipments and documents.
What notifications are on by default
Only New Shipment Messages and @Mentions notifications are enabled by default for every user, and all other notifications are opt-in per user. Notifications are delivered via email.
Global vs Org-Specific Notifications
Admins & Operators can scope notifications to All organizations or selected organizations.
Customer users do not see Global Notifications; they only manage their own notification toggles.
Notifications are user-specific (not set globally by Admins for everyone).
🚨 If you’d rather receive alerts only for certain files, click the Follow icon (bell icon) on a shipment, order, and/or booking. You’ll get email notifications for new messages, document uploads, and status updates for just that shipment.
How to Set Up Notifications in LXB
Log in to your Logixboard account
Navigate to the Notifications tab (Go to Settings > Notifications)
Click on All organizations if you'd like this settings to be applied for all organizations. If you'd like to receive notification for specific organizations only, click Select organizations.
If you are a Customer user, Global Notifications section will not be visible to you.
Scroll down to find your desired notification category. This Section is visible to all users.
Toggle the switches for notifications you want to receive
Note: "New Job" notifications include:
CW1-created jobs that sync into LXB, which trigger a notification once visible
LXB-created jobs from Bookings & Orders trigger a notification when it generates a job record and becomes visible
For Documents notification, you can either:
Enable "Notify for all document type" to receive all document notifications OR
To receive notification for specific document types, select from the list below:
🚨 Important Notes
Notification options visible are dependent on the features enabled.
Only
New Shipment Messagesnotification option is set to ON by default.Notification preference is user-specific and might vary user to user.
Changes to notification settings take effect immediately.
Notifications are delivered via email.
📌 Best Practices
Review your notification settings periodically
Enable notifications most relevant to your role
Use document type filtering to reduce notification noise