Outlook only keeps add-ins open for so long before it closes them down. If you're finding yourself reopening Helm every time you click into a new email, there's a fix: pin it.
Why pin it
Once Helm is pinned, it stays visible as you move between emails in your inbox, so you don't have to relaunch it every time you switch email threads. That means:
Fewer repetitive clicks
No more digging back into the add-ins menu every time you open a new email.
Less context switching
Helm stays in view alongside your inbox, so you're not breaking your flow to bring it back up.A smoother day-to-day
One pin at the start of your day is usually all it takes to keep Helm on hand as you work through your inbox.
How to pin it
Open Outlook
Select an email thread related to a shipment or declaration
Click Helm from your Outlook add-ins
Click the pin icon in the top right corner of the Helm panel
That's it! Helm will now stay open as you click through different emails.
A quick note
Outlook periodically closes add-ins after a period of inactivity, so you may need to reopen and re-pin Helm at the start of each day. If Helm closes on you mid-session, just repeat the steps above.