🌟 Trucking Visibility is a premium feature. To activate it, reach out to your Account Manager.
Trucking Visibility
Most shipment surprises don't happen on the ocean, but happen on the last leg, after your goods have arrived at port and are on their way to final delivery. A missed pickup, a late truck, a proof of delivery that no one can find. By the time you hear about it, your customer already has.
Trucking Visibility closes that gap. Track all your domestic trucking jobs in the same platform you use for international shipments so nothing falls through the cracks between port arrival and delivery.
🌟 Trucking Visibility is a premium feature. To activate it, reach out to your CSM or Account Manager.
With Trucking Visibility, you can:
See all trucking jobs and their statuses in one place, filterable by geography, hub, or lane
View detailed job info including key dates, milestones, equipment details, and documents
Track live dot-on-map location and carrier milestone updates*
Get notified automatically when something needs your attention — before your customer asks
Centralize all job-related communication using the in-app messenger
Store and access PODs and documents without digging through inboxes
*Available for select TMS integrations. See the article for your platform below.
Trucking Platform Integrations
Trucking Visibility supports an ever-growing list of transportation management system (TMS) integrations. If you don’t see your TMS listed below, please reach out to your CSM to discuss integrating your system.
Trucking Job Explorer
The Trucking Job Explorer provides two different ways to view and find your jobs:
A map-based view with lane visibility for quick discoverability
A table-based view for easy sorting, filtering, and custom reporting
Like other tables, this table is designed to be flexible. You can:
Customize which columns are displayed
Use the column headers to sort or filter the data
Export the data to CSV
Trucking Job Details
The detailed trucking job view allows you to see more granular information about a job, such as:
Key dates and milestones
Equipment and job details
Documentation
The Activity tab in the sidebar allows you to view exceptions and location-related updates for the trucking job.
Exceptions
Exceptions are designed to provide visibility into any occurrences that delay or block a shipment from reaching final destination as expected.
The following Exceptions are currently supported for trucking jobs:
Pickup Missed - Occurs when Actual Pickup has not happened within 24hr of the Estimated Pickup.
Delivery Missed - Occurs when Actual Delivery has not happened within 24hr of the Estimated Delivery.
Missing Proof of Delivery - Occurs when there are an insufficient number of Proof of Delivery documents available.
Exceptions notifications can be toggled on or off in Settings.
Live Tracking for Trucking Visibility
If your trucking platform has an external data feed to update your trucking job data in real-time (e.g., MacroPoint, TruckerTools, direct carrier integrations), that information will be reflected in the map views on the Trucking Job Explorer and Trucking Job Details pages. This includes live dot-on-map visualization, as well as carrier milestones.
💡 To see if your trucking platform integration supports these features, see the article specific to your TMS (linked above).
Settings and Notifications
You can sign up to receive email reminders and notifications for important trucking-related milestones. The following notifications are available for Trucking Visibility:
You can also control whether or not carrier information is displayed within Trucking Visibility. This can be useful in preventing customers from contracting directly with the carrier (disintermediation).
For more information, see the Notifications and Trucking Visibility sections of the settings menu.