As a Logixboard customer, you’ll collaborate with our Customer Success, Customer Support, Account Management, and Business Development teams throughout your journey with us.

Whether you need support with training and onboarding, want to learn more about premium features, or are looking to partner at an industry event, we’ve got someone to help you out!

The Customer Experience team plays a pivotal role in ensuring customer satisfaction and success. Comprising two distinct sub-teams, Customer Success Managers (CSMs) and Support (Technical Account Managers or TAMs), they collectively work to provide exceptional service and support to customers.

Customer Success Managers (CSMs) serve as the primary point of contact for customers, establishing strong partnerships and understanding their unique needs. They are dedicated to enabling you and your team by assisting with change management during implementation and ensuring seamless adoption and utilization of services.

Throughout our partnership, CSMs work closely with your team to provide guidance, identify potential challenges, and offer solutions Their focus extends beyond mere troubleshooting, as they aim to build long-term relationships and drive customer success.

Where you’ll see them:

The Customer Support team is made up of Technical Account Managers (TAMs) who specialize in the technical aspects of the product. With in-depth knowledge of the technical integration process, they’re responsible for assisting you and your team during the initial stages of integration and day-to-day queries.

Whether it's troubleshooting software bugs, connectivity problems, or user errors, TAMs are equipped with the expertise to swiftly diagnose and address the issue, ensuring minimal downtime and optimal system performance.

Another important aspect of their role is ensuring response times within defined Service Level Agreements (SLAs). The Customer Support team also is responsible for supporting CW1 workflow configuration and best practices.

Where you’ll see them:

The Account Management team helps your team understand all of your available contract options and add-ons. Account Managers (AMs) will educate you and your team on premium features and how they can benefit your business.

Where you’ll see them: