1. Do settings and notification updates affect everyone?
Admins can update account details such as contact information and branding customization. Document types will also impact every user who has access.
However, notification updates will only be reflected on your own user settings.
2. What settings can users access?
Admins have access to all settings but operators cannot access the customization tab or document types.
Operators can add invite customers to the system if their settings are configured to do so but by default, they cannot add in customers.
Customers only have access to their own personal profile details and notifications.
3. What do the email notifications look like?
Here is an example of what the notifications look like - this example shows the email for when a customs status has been updated. These emails are white-labeled with your logo and brand colors. 😊
4. How do I tailor org-specific notifications?
You can set up your Cargowise staff or branch permissions for operators so they're only linked to specific organisations and therefore will only receive global notifications for those organisations.
Otherwise, admins and operators can enable notifications for specific organizations on the notifications menu without changing access levels.
5. What are global notifications?
Global notifications mean you will receive email alerts for status updates linked to every shipment you have access too. Click the bell icon next to a shipment to receive email notifications for status changes and updates on that specific shipment. You can unfollow a shipment from the notifications menu.