FAQ & Troubleshooting
Frequently asked questions and troubleshooting tips for the Logixboard platform
How to Change or Reset your PasswordA guide to updating and resetting your password in Logixboard
Troubleshooting Missing Order IDsMissing Order IDs in LXB Order Creation Workflows
Custom Data FieldsA how-to guide outlining the prerequisites and process to enable Custom Data Fields.
Understanding Shipment Transport StatusesThis article explains the different shipment transport statuses, what they mean, and when they occur during the shipping process.
On-Demand Documents
Setup and configure your Notification SettingsWalkthrough of Notification Setting options available in Logixboard
All things related to the VarianceThis documentation outlines the key aspects of variance tracking, calculation, and configuration in Logixboard.
Shipment Explorer FAQsLearn about all the key features of Shipment Explorer
Why your CO2 data might be missingHere's your guide to understand why CO2 emission information might be missing and how you can troubleshoot it
Announcement Banner: User guide
Anonymous Access to ShipmentsThis document outlines what an anonymous access or non-logged in view means and what users can do and the limitations.
User Role Permissions: Capabilities and LimitationsLearn which actions and access levels are permitted for each role type to help you manage permissions effectively.
User Role Transition FAQsFind answers related to frequently asked questions related to User Role and transition
Creating a Users with CargoWise Staff ProfileHere's how to create or update a user with CargoWise Staff Permission
ETA/ETD Change Notifications: How They WorkUnderstand how alerts sent to users via email when there's a modification to the expected arrival or departure time of a shipment.
How to implement Multi Factor Authentication (MFA)This guide outlines how you can setup and enhance your platform security using MFA
Logixboard Shipment Visibility ExplainedUnderstanding and configuring the "Limit Shipment Visibility" option
Warehouse Order Creation GuideThis document guides you how you can create a Warehouse Order via Logixboard and where we map and generate the data options from.
Contacting Our Support TeamNeed help with Logixboard? Reach out to our support team
Demo ModeHow to enable and use the Logixboard demo mode
Using Box for File SharingBox is our file sharing platform for your reports and resources
Data Validation Report
Logixboard Data Conversions